Work effectively with others (Unit 8):

Evidence in the ability to:
Always provide support to team members to ensure goals are met.

Describe organisational policies and procedures within your workplace that promote cooperation and good relationships.

A code of conduct is always put in place within the workplace so that employees understand what is acceptable to do. This can be covered in the employee guide book and people are protected via legislation. Gaining client feedback can improve strategies for the company and provide constructive criticism. For example, a client may say there wasn't staff working an event; this problem can be fixed for future events.
Set team goals for everyone to participate in and send out weekly reminders. This will only be successful if there is quality communication going on between team members and encouragement.
Follow legislation such as the Anti-Discrimination Act to be fair towards all employees and make them feel welcome in the work environment.

List 3 work group members within your organisation. Explain;
Event Co-coordinator
Event Planner 
Event Manager 

-Responsibilities in the workplace
Event Co-coordinators are important because they manage all the staff and work in the public/private sector.
The Event planner is responsible for choosing locations, organizing transport, catering and the financial side (keeping the budget in-check).

The Event Manager works closely with the Event Co-coordinator to ensure all the details and needs of the client are met.


-Duties within the workplace
 As part of this role, they must coordinate any details to ensure the event goes smoothly and is a success.
Their duties include communicating with clients over the phone, online and in-person. They must make decisions surrounding the event and negotiate deals.
The duties for a event manager is to look after the schedule of the staff and team members. While also helping out with paper work related to event planning.


-Relationship to other work group members in the workplace
 This is the highest role and they must overlook the work of other employees within the company.
They have a vital role and would have to work with all staff members to tell them how they want things done. For example, design of the location.

The manager must talk to staff about any conflicts and find a solution.


-How work group members support each other 
As part of a team, the Event Co-coordinator must be hands on, while offer assistance to all members and communicate with them.
They could offer resources such as contact details, numbers for seating or inspiration behind ideas for the event.
They must listen to employees, provide help and guide the staff to reach any target or goals.


List 5 ways you can provide support to team members and give an example of each. 

1. Positive attitude e.g. Smile and use friendly tone when asking questions.


2. Celebrate success e.g. Throw parties for people who get promoted.


3. Provide assistance e.g. Help find a number of a cater or spend extra time with them on projects.


4. Guidance e.g. Give a team member your phone number so they can call when they need advice for plans.

5. Offering resources e.g. Send relevant files and images to team member via email.

 

Provide 3 examples of  seeking feedback from inside and outside of your organisation. 
- Customer feedback forms
- Service Monitoring
- Informal performance appraisals from people at the event
- Phone call from clients



Describe how feedback is analyised and actioned in your organisation. 

Collect Evidence, Analyse and Act on it. 
While looking at the image shown above its clear that there several ways to approach getting feedback. One way to gain feedback is by handing out or sharing surveys. For example, after an event pass out a little survey for people to tick boxes related to their enjoyment and satisfaction of the event.

Another way is to go around and communicate with people who are at the event. You can also stand back and observe people's reactions. For example, watch people eat the food and see if they seem to be going back for seconds.

Have your organisation send out formal performance appraisals or feedback forms. Then spend time reading over the comments or suggestions to help improve your services. For example, clients may have a problem with your choice of wait staff serving at the event because they were not walking around the crowd but instead, talked a lot.

If that's not enough, a good way to reach more people is to ask online what they think of your events. This can be achieved by using social media such as Facebook or Twitter. Let people rate your business services by creating a company page via Facebook and add posts related to the events. 


All of these are possible ways to collect feedback and consultation/meetings can discuss the results. From there you can make changes or improves to how you approach event management, so that everyone wins.


Give examples of communication strategies you would use to overcome possible barriers or conflict with; A person with a disability 
 - Ask them if they understand
 - Simplify any explanations
 - Avoid discriminating language

A person with a culturally diverse background
 - Use body language (only if needed)
 - Avoid using judgmental comments
 - Hold meetings

An angry colleague or customer 
 - Be polite
 - Listen and answer any questions
 - Offer a solution to the problem or someone who can assist them.

A person with whom you have had a disagreement with in the workplace 
- Tone of voice
- Type of comments
- Avoid negative body language










Describe relevant government legislation of that may affect aspects of the business operations. For example: 
- Anti-discrimination legislation
-Ethical principles
- Codes of conduct 
- Privacy laws 
- Occupational Health and Safety (WHS) 
- Environmentally sustainable work practices

This question is answered via slideshow show here:




Sources:
http://www.slideshare.net/AshleighG/events-management-team-job-roles-26473904 (accessed on the 15 Sept 2014)
https://www.humanrights.gov.au/guide-australias-anti-discrimination-laws (accessed on the 15th Spet 2014)

Identify Hazards, Assess and Control Safety Risks (Unit 7):

Participate in the multi-risk assessments to identify workplace hazards, assess the associated safety risks and take measures to eliminate or control those risks. 
List 4 hazards for each of the following;
In the physical environment:
 Crowds
Electrical wiring
Pests
Flooring

Plant:
 Appliances
Machinery
Tools and Equipment
Trees

 

 Working Practices:
Roster/shifts
Open/Closing Procedures
Length of Tasks
How workers go about tasks. Are they following regulations?

Security Issues: Customer behaviour
Storage of important documents, keys and cash.
Theft and robbery
Terrorism
Security cameras and guards on patrol.








Explain 2 ways in how these hazards are can be identified. 

A hazard can firstly be identified by  having safety posters around the workplace because employees will see what to do and not to do. Another way to identify hazards is by nominating someone to be the WHS representative who can check out any equipment and ensure all employees follow regulations.

Provide 4 measures or controls to eliminate any of the above mentioned hazards. 
- Isolating the hazard
- Introducing engineering controls
- Substitute the equipment for tools that are more safe
- Adopting Administration controls



Use appropriate methods and documents for hazard identification, risk assessment and control. 
List 2 hazard identification and risk assessment tools you would use in your specific workplace. 
1. Checklists
2. Guidance documents or handbook


List 6 appropriate methods you would use in your workplace to identify hazards and risks for your specific workplace (Hospitality, Tourism or Events). 
1. Conduct site safety audits
2. Observation of daily activities
3. Incident reports
4. Investigate accidents
5. Safety Checklist
6. Holding meetings to discuss any changes or developments.


Provide evidence of the common methods to assess safety risks including the four staged process model recommended and published by the state and territory work health and safety authorities. 

Examples:
- Identify/review injuries or illness
- Discuss consequences that could be a result from the hazard
- Determine the overall risk level
E.g. Safety Checklist
 

 Daily Observation:

 Provide evidence of the common methods applied to controlling risks, including the five stepped hierarchical process model recommended and published by the state and territory work health and safety authorities. 

 

Examples:

- Updating work systems or equipment
-  Take action as soon as possible before the risk increases.
- Maintain a job rotation
- Provide proper PPE for workers:

- Correct work methods or retrain to re-correct any flawed activities.
- Routine maintenance

Demonstrate knowledge of the basic aspects of OHS or WHS legislation for identifying hazards, assessing and controlling risks. 
Explain the relevant state or territory OHS or WHS legislation in relation to the following:
-When, where and how hazards must be identified
 Managing risk is an on-going process that can be changed every time something may need to be updated within the workplace. While hazards are usually identified by finding things or situations that can potentially be a risk.

- When, where and how risk assessments must be conducted 
The risk assessment must take part within the business itself by a competent persons. Risk assessments are done regularly to identify any potential hazards in the future and determing the liklihood of it happening. This is usually done through filling out paper work and writing up a table to evaluate different scenarios and consult with others.

- The Consultation Process
 The consultation process is needed when making decisions about risk assessment and to identify hazards. It's important that during the consultation, employees should be to provide advice, express views and raise any issues. This process should be fair and reasonable for individuals and corporate bodies.

- Committees 
 The person conducting a business or undertaking at a workplace must establish a health and safety committee for the business or undertaking or part of the business (WHS Act 2011). If a committee meeting is requested it must be done before 2 months is up and there should at least 5 people participating. As part of having a committee, one person should be nominated as the WHS representative.

- Record Keeping
It's important that any business keep records, this may include: copies of safe methods and risk assessments. These documents must accessible for all workers and must be kept for at least 2 years after any incident for future reference including inspections. There are penalties if documents are not kept safe and deleted/thrown away. Log books are also kept on site at business for amusement devices to keep track of any users and maintenance.


Sources:
http://www.legislation.nsw.gov.au/maintop/view/inforce/act+10+2011+cd+0+N
http://www.australianbusiness.com.au/whs/resources/managing-ohs-risk-in-your-workplace (accessed on 8 Sept 2014)

Participate In Safe Work Practices (Unit 6):

Semester 2: 

Evidence  to: 
Integrate the use of predetermined health, safety and security procedures and safe work practices with day to day work functions. 

List health and safety procedures you are required to follow to ensure you work in a safe working environment. 
- Consultations
- Supervisors or Managers
- Safe work practices e.g. Signs, breaks and cleaning
- The handling of chemicals and hazardous substances

List 5 work place practices you required to incorporate into all workplace activities. 

- Writing up reports for any incidents

- Clear views of signs

- Emergency exists

- Personal protective equipment

- Cleaning after any potential hazard


 
For your specific industry sector and/or organisation ( tourism, hospitality or events) Explain the following: 

- A workplace hazard
Wiring of electrical devices in walk ways (where people can trip) and not stuck down.


- A workplace health, safety and security procedure
 Having people supervise a festival and make sure things are going smoothly. This includes making sure rules and regulations are followed. E.g. Security is surrounded the venue area.

- A workplace reporting system would you use for hazards and emergency incidents
Filling out an incident report. For example, if someone slipped over at a venue because the workers didn't clean up spills.


- 1 safe work practice for an individual job role
Making sure you use the appropriate seat and desk when using a computer.


Participate appropriately in consultation activities. 
List 5 consultation processes or practices you could actively participate in at your specific workplace. 
- Meetings to eliminate or minimize risks 
- Making decisions on facilities used by workers. E.g. offices space.
- Identifying any hazards e.g. placing signs when spills or dangerous work is taking place.
- Proposing changes e.g. buying better equipment

- Make safety recommendations to other workers or remind them. 

 Integrate into daily work activities, knowledge of the basic aspects of OHS or WHS legislation and the ramifications of disregarding this. 
List 2 issues and breaches of health, safety and security under state or territory OHS or WHS legislation. 
1. Making an employer work over 8 hours without a break.
2. Hiring someone without an RSA or RCG to work in a club environment.


Provide 1 example of each of the following in relation to the basic aspects of the relevant state or territory OHS or WHS legislation. 

- Actions that must be adhered to by business
Proper training and work induction.

- Employer responsibilities
To nominate a WHS representative and fulfill safety checks on a regular basis.

- Employee responsibilities
To report any risks they have noticed in the work place and be careful with any manual handling.

- Ramifications of failure to observe legislation and organizational policies and procedures
The business would be fined or taken to court for their lack of consideration with work safety.