Show Social and Cultural Sensitivity (Unit 11):

Clearly outline the principles of fairness and equality in the work place  in a real or simulated tourism, hospitality or events industry business activity where communication with socially diverse customers and colleagues takes place. 

It's  important in the workplace that every is given equal opportunities no matter their gender, religion, ethnicity, martial status or sexual orientation.This means both the employer and employee must respect each other. The employer must follow the rules and regulations of running their business such as proper pay, contracts, hours given and appropriate behaviour towards employees.

List 15 social and cultural differences and/barriers you will experience when dealing with colleagues and customers in the workplace.
1. Religious beliefs

2. Age

3. Gender

4. Culture

5. Language

6. Range of opinions

7. Class

8. Sexual identity

9. Ethnicity

10. Disabilities

11. Family obligations

12. Body language (e.g. Eye contact)

13. Dress (e.g. traditional wear)

14. Geography

15. Social values and beliefs


From the list above, describe 5 ways you can attempt to overcome language barriers.

1. Using hand gestures

2. Eye contact

3. Translator

4. Writing down messages or drawing

5. Talking slowly and using simple language



Describe how physical disabilities can be accommodated and considered in the workplace. 
There are several ways physical disabilities can be accommodated in the workplace such as a ramp for entry, elevator, special chair lift for staircase, translator for the deaf, braille could added to documents for an individual, clear walkways, suitable seating and a efficient computer system. The workplace also should have disabled parking and other workers should assist them, if necessary.

Describe the state, territory and commonwealth anti-discrimination laws that relate to: 
 - Treating Customers and colleagues fairly and equitably 
 Fair Work Act 2009
Workplace relations must be fair for all workers, this means ensuring safety, a fair wage, freedom of association and personal beliefs, and assisting employees when needed.

 - To not discriminate, show partially or grant and special favours on the basis of social and cultural attributes. 
 - Not threaten, humiliate or intimidate people because of their social or cultural attributes.
Anti-Discrimination Act 1977
 No individual  should be treated differently or unfairly because of their gender, race, sexual identity, religion or disabilities. We should accept people's differences and not make them feel left out based on any cultural/social attributes.

New South Wales Anti-Discrimination Act 1977 (NSW)
People are not allowed to be racist against colour or cultural backgrounds, discriminate towards those of transgender, pregnant, martial status or disability. The education system, employers, trade unions, clubs, transport, qualified bodies, government agencies and customer services should be available for all individuals.
These also cover those issues: 

• Age Discrimination Act 2004
• Australian Human Rights Commission Act 1986
• Disability Discrimination Act 1992
• Racial Discrimination Act 1975
• Sex Discrimination Act 1984

Research information about characteristic of ; 
 - Different cultural groups in Australia. Include Indigenous, as well as those with varying cultural and religious backgrounds.

"The Australian Census of Population and Housing is a rich source of data about Australians and their cultural characteristics. In 2011, the Census revealed that over a quarter (26%) of Australia's population was born overseas and a further one fifth (20%) had at least one overseas-born parent. Throughout the 100 years since the first National Census in 1911, migrants have made up a large component of the Australian population. Historically, the majority of migration has come from Europe, however, there are increasingly more Australians who were born in Asia and other parts of the world. This pattern of migration is evident in the make up of the richly diverse society which has been recorded in the 2011 Census. This diversity can be seen in the variety of languages, religions, ancestries and birthplaces reported by Australians" (ABS, 2013).

 Capital city and non-capital city balance for first generation (overseas-born) Australians(a)(b):
 
For further information click here.

While as for indigenous people: "In 2011, there were 548,370 people identified as being of Aboriginal and/or Torres Strait Islander origin and counted in the Census. Of these people, 90% were of Aboriginal origin only, 6% were of Torres Strait Islander origin only and 4% identified as being of both Aboriginal and Torres Strait Islander origin. These proportions have changed very little in the last ten year period. In the Northern Territory, just under 27% of the population identified and were counted as being of Aboriginal and/or Torres Strait Islander origin in the 2011 Census. In all other jurisdictions, 4% or less of the population were of Aboriginal and/or Torres Strait Islander origin. Victoria has the lowest proportion at 0.7% of the state total" (ABS, 2011).
For further information click here.

Now that we have shown how diverse Australia is, it's time to closely look at some of our most common cultural groups.

1. China

 

The Chinese culture is very old, lasting over 5000 years. Their new year begins around a month later than most people and have many festivals they celebrate throughout the year such as the Zhongyuan festival. They believe in myths and legends, the dragon a significant symbol within their culture.

Religion in Australia:
Christianity is still identified as a major religion in Australia. 
 http://religionsforpeaceaustralia.org.au/news/349-australias-religious-profile-from-the-2011-census.html
http://www.international.unsw.edu.au/living-sydney/religion/


 - The main inbound tourist markets and the key aspects of their cultural and religious protocols. 
Popular markets:
- China
Key aspects of cultural and religious beliefs:
- Philosophical thinking (Confucianism)
- Buddhism
- Taoism
- There are 56 different groups of cultures within China such as  Han Chinese.

- UK
 - Christianity and Islam are the most popular religions. 

- US 

 Australia's tourism is booming thanks to Asia: http://www.inboundtourism.com.au/article_five.html



Explain and describe 3 communication strategies when dealing with customers and colleagues to avoid cross-cultural misunderstandings and difficulties in the workplace. 

-Simple English 
By using simple instructions or directions, or even just in general conversation, use easy words that most cultures understand. This may also include talking slower and saying things such as "How can I help you?"
Don't use any fancy words, otherwise you most likely will get a blank stare instead.

- Hand gestures
When communicating with someone from a different culture an easy way to demonstrate things is by using your hands. This may include pointing, making symbols, clapping, thumbs up for yes or waving your hands to get their attention.

- Signs
When in the workplace signs can be posted up around the space to remind people to do things. A lot of the symbols used in signs are universal such as 'Stop', 'Toilet' or do not smoke etc. This means people of different cultures should be able to understand the message. You could also have signs with multiple languages on it for direct notice.

Work effectively with others (Unit 8):

Evidence in the ability to:
Always provide support to team members to ensure goals are met.

Describe organisational policies and procedures within your workplace that promote cooperation and good relationships.

A code of conduct is always put in place within the workplace so that employees understand what is acceptable to do. This can be covered in the employee guide book and people are protected via legislation. Gaining client feedback can improve strategies for the company and provide constructive criticism. For example, a client may say there wasn't staff working an event; this problem can be fixed for future events.
Set team goals for everyone to participate in and send out weekly reminders. This will only be successful if there is quality communication going on between team members and encouragement.
Follow legislation such as the Anti-Discrimination Act to be fair towards all employees and make them feel welcome in the work environment.

List 3 work group members within your organisation. Explain;
Event Co-coordinator
Event Planner 
Event Manager 

-Responsibilities in the workplace
Event Co-coordinators are important because they manage all the staff and work in the public/private sector.
The Event planner is responsible for choosing locations, organizing transport, catering and the financial side (keeping the budget in-check).

The Event Manager works closely with the Event Co-coordinator to ensure all the details and needs of the client are met.


-Duties within the workplace
 As part of this role, they must coordinate any details to ensure the event goes smoothly and is a success.
Their duties include communicating with clients over the phone, online and in-person. They must make decisions surrounding the event and negotiate deals.
The duties for a event manager is to look after the schedule of the staff and team members. While also helping out with paper work related to event planning.


-Relationship to other work group members in the workplace
 This is the highest role and they must overlook the work of other employees within the company.
They have a vital role and would have to work with all staff members to tell them how they want things done. For example, design of the location.

The manager must talk to staff about any conflicts and find a solution.


-How work group members support each other 
As part of a team, the Event Co-coordinator must be hands on, while offer assistance to all members and communicate with them.
They could offer resources such as contact details, numbers for seating or inspiration behind ideas for the event.
They must listen to employees, provide help and guide the staff to reach any target or goals.


List 5 ways you can provide support to team members and give an example of each. 

1. Positive attitude e.g. Smile and use friendly tone when asking questions.


2. Celebrate success e.g. Throw parties for people who get promoted.


3. Provide assistance e.g. Help find a number of a cater or spend extra time with them on projects.


4. Guidance e.g. Give a team member your phone number so they can call when they need advice for plans.

5. Offering resources e.g. Send relevant files and images to team member via email.

 

Provide 3 examples of  seeking feedback from inside and outside of your organisation. 
- Customer feedback forms
- Service Monitoring
- Informal performance appraisals from people at the event
- Phone call from clients



Describe how feedback is analyised and actioned in your organisation. 

Collect Evidence, Analyse and Act on it. 
While looking at the image shown above its clear that there several ways to approach getting feedback. One way to gain feedback is by handing out or sharing surveys. For example, after an event pass out a little survey for people to tick boxes related to their enjoyment and satisfaction of the event.

Another way is to go around and communicate with people who are at the event. You can also stand back and observe people's reactions. For example, watch people eat the food and see if they seem to be going back for seconds.

Have your organisation send out formal performance appraisals or feedback forms. Then spend time reading over the comments or suggestions to help improve your services. For example, clients may have a problem with your choice of wait staff serving at the event because they were not walking around the crowd but instead, talked a lot.

If that's not enough, a good way to reach more people is to ask online what they think of your events. This can be achieved by using social media such as Facebook or Twitter. Let people rate your business services by creating a company page via Facebook and add posts related to the events. 


All of these are possible ways to collect feedback and consultation/meetings can discuss the results. From there you can make changes or improves to how you approach event management, so that everyone wins.


Give examples of communication strategies you would use to overcome possible barriers or conflict with; A person with a disability 
 - Ask them if they understand
 - Simplify any explanations
 - Avoid discriminating language

A person with a culturally diverse background
 - Use body language (only if needed)
 - Avoid using judgmental comments
 - Hold meetings

An angry colleague or customer 
 - Be polite
 - Listen and answer any questions
 - Offer a solution to the problem or someone who can assist them.

A person with whom you have had a disagreement with in the workplace 
- Tone of voice
- Type of comments
- Avoid negative body language










Describe relevant government legislation of that may affect aspects of the business operations. For example: 
- Anti-discrimination legislation
-Ethical principles
- Codes of conduct 
- Privacy laws 
- Occupational Health and Safety (WHS) 
- Environmentally sustainable work practices

This question is answered via slideshow show here:




Sources:
http://www.slideshare.net/AshleighG/events-management-team-job-roles-26473904 (accessed on the 15 Sept 2014)
https://www.humanrights.gov.au/guide-australias-anti-discrimination-laws (accessed on the 15th Spet 2014)

Identify Hazards, Assess and Control Safety Risks (Unit 7):

Participate in the multi-risk assessments to identify workplace hazards, assess the associated safety risks and take measures to eliminate or control those risks. 
List 4 hazards for each of the following;
In the physical environment:
 Crowds
Electrical wiring
Pests
Flooring

Plant:
 Appliances
Machinery
Tools and Equipment
Trees

 

 Working Practices:
Roster/shifts
Open/Closing Procedures
Length of Tasks
How workers go about tasks. Are they following regulations?

Security Issues: Customer behaviour
Storage of important documents, keys and cash.
Theft and robbery
Terrorism
Security cameras and guards on patrol.








Explain 2 ways in how these hazards are can be identified. 

A hazard can firstly be identified by  having safety posters around the workplace because employees will see what to do and not to do. Another way to identify hazards is by nominating someone to be the WHS representative who can check out any equipment and ensure all employees follow regulations.

Provide 4 measures or controls to eliminate any of the above mentioned hazards. 
- Isolating the hazard
- Introducing engineering controls
- Substitute the equipment for tools that are more safe
- Adopting Administration controls



Use appropriate methods and documents for hazard identification, risk assessment and control. 
List 2 hazard identification and risk assessment tools you would use in your specific workplace. 
1. Checklists
2. Guidance documents or handbook


List 6 appropriate methods you would use in your workplace to identify hazards and risks for your specific workplace (Hospitality, Tourism or Events). 
1. Conduct site safety audits
2. Observation of daily activities
3. Incident reports
4. Investigate accidents
5. Safety Checklist
6. Holding meetings to discuss any changes or developments.


Provide evidence of the common methods to assess safety risks including the four staged process model recommended and published by the state and territory work health and safety authorities. 

Examples:
- Identify/review injuries or illness
- Discuss consequences that could be a result from the hazard
- Determine the overall risk level
E.g. Safety Checklist
 

 Daily Observation:

 Provide evidence of the common methods applied to controlling risks, including the five stepped hierarchical process model recommended and published by the state and territory work health and safety authorities. 

 

Examples:

- Updating work systems or equipment
-  Take action as soon as possible before the risk increases.
- Maintain a job rotation
- Provide proper PPE for workers:

- Correct work methods or retrain to re-correct any flawed activities.
- Routine maintenance

Demonstrate knowledge of the basic aspects of OHS or WHS legislation for identifying hazards, assessing and controlling risks. 
Explain the relevant state or territory OHS or WHS legislation in relation to the following:
-When, where and how hazards must be identified
 Managing risk is an on-going process that can be changed every time something may need to be updated within the workplace. While hazards are usually identified by finding things or situations that can potentially be a risk.

- When, where and how risk assessments must be conducted 
The risk assessment must take part within the business itself by a competent persons. Risk assessments are done regularly to identify any potential hazards in the future and determing the liklihood of it happening. This is usually done through filling out paper work and writing up a table to evaluate different scenarios and consult with others.

- The Consultation Process
 The consultation process is needed when making decisions about risk assessment and to identify hazards. It's important that during the consultation, employees should be to provide advice, express views and raise any issues. This process should be fair and reasonable for individuals and corporate bodies.

- Committees 
 The person conducting a business or undertaking at a workplace must establish a health and safety committee for the business or undertaking or part of the business (WHS Act 2011). If a committee meeting is requested it must be done before 2 months is up and there should at least 5 people participating. As part of having a committee, one person should be nominated as the WHS representative.

- Record Keeping
It's important that any business keep records, this may include: copies of safe methods and risk assessments. These documents must accessible for all workers and must be kept for at least 2 years after any incident for future reference including inspections. There are penalties if documents are not kept safe and deleted/thrown away. Log books are also kept on site at business for amusement devices to keep track of any users and maintenance.


Sources:
http://www.legislation.nsw.gov.au/maintop/view/inforce/act+10+2011+cd+0+N
http://www.australianbusiness.com.au/whs/resources/managing-ohs-risk-in-your-workplace (accessed on 8 Sept 2014)

Process And Monitor Evet Registrations (Unit 5): Knowledge Of Events

Integrate knowledge of: 

- event programs and costs
- format for reports and documents 
- information required by event managers to monitor attendance numbers and deliver events

List 4 ways you can take action to address attendee issues – think about if you were running an event that required 500 participants and 1 month out you only had 200 what could you do to increase your numbers?

1. Advertise through the media (Newspaper, TV) 
2. Use Social media and share exclusive photos
3. Ask someone influential to mention the event 
4. Online campaign
5.  You could also hand out some free tickets to get the event out there. 

 Organisation: Sydney Film Festival

“Festivals are about people seeing as many films as they can so you have to keep prices low,” said Sydney Film Festival (SFF) chief executive Leigh Small about the sensitivities around ticket pricing (SBS.com.au). 

 According to SBS.com.au the SFF approximately costs around 5 million a year to run due to the costs of prizes, flying in stars, hire and event set up. The festival's program relies on securing films people will be interested to watch and ones that feature high profile actors also helps. There are also government incentives and sponsors who help contribute to the film festival's budget. This means it would hard for events to just be suddenly cancelled because there is money coming from various areas but if there are numbers the screenings could moved to smaller venues.

Explain how the registration process effects an event program (inclusions and the cost of running an event )

– think about if you were not able to show a top rating film that you had advertised,

-  what impact would this have on the festival, include in your discussion about the program, would any changes need to be made. 

As a film festival there are several things that may effect attendance numbers and the registration process. First of all, to run the SFF a quality list of film contacts are needed to get directors and film makers with promise to deliver short films people are going to want to see. If you did promise a top-rated film but were not able to get your hands on it, you would have to reach out and find a suitable film to replace it. This would mean possible online campaign and getting volunteers to do some research. Then you would have to possibly change around the program of films shown and spend time spreading the word of the new film. Another change to help, could be for the film submission time to be expanded for more talent to hand in submissions. You may need to spend money advertising for the film festival and for the pre-events such as the opening night gala. 

Changes to the film festival can have both a negative and positive effect on the event. You have to take into consideration that people may have specific films in mind they want to see and if you can't offer it, they may not buy tickets to this year's festival. While there's a chance the extra advertising and creating more awareness of the event could attract more attendees. Just think... social media is a useful tool that can be used to interact with followers and update them with latest information.

For your specific organisation, list 5 customer documents you would issue an event attendee based on their registration information.
- invoice
- receipt
- confirmation letter

- event info
- event program


Process and Monitor event registrations with speed and efficiency and within event deadlines. 

Provide 2 examples of when you have completed an event registration with speed and efficiency and within event deadlines. 

 - buying concert tickets on time at a booth
 - buying movie tickets for a movie premiere

Operate An Online Info System (Unit 4): Retrieval Activities And Deadlines

Complete information retrieval activities within commercial time constraints and deadlines determined by the customer or the organisation. 

Give an example of when you have completed a task or activity within a commercial time constraint in the workplace. 

Booking movie tickets for writers reviewing and writing articles for our website.

Operate An Online Info System (Unit 4): Functions

Use the functions of the systems to efficiently access the information.

Explain the functions and features of each of the 4 online information systems mentioned above. 

Internet
Function/Features: 
The internet is used to gain information, connect to others and activities. It's used on a global scale, easy to use, and has features such as email, maps and internet banking.  In regards to events,  businesses create websites to promote and contactable for clients. Sites also offer registrations, booking systems and timetables.

Intranet
Function/Features: 
 The intranet is created for groups of people to share resources and files. It includes features such as forums, directories, activity feeds, and interactive tools.

CRS
Function/Features:
A CRS was originally used to facilitate travel transactions related to air travel but it was later used for making bookings for hotels and reservations (directly). It can access seat availability, fare quotes and also general information in regards to tickets.

Global Distrubution System
 Function/Features:
A GBS can be used as a database but can also provide quotes for those traveling. For example, a person planning to book a hotel room can find out how much prices are on off season. It's also a system to book seating, accommodation, activities and of course, flights.

There are requirements for copying and using online information. Provide evidence of how state, territory or commonwealth copyright and intellectual property laws are applied to operating an online information system. 

Copyright Act 1968 (Cth) 

Copyright Amendment Act 2006 (Cth) 

The Privacy Act 1988 (Cth) 

Laws are used as a basis for groups or councils who want to enforce protect against theft of intellectual property. Government must reguarily look at the laws in place and make amendments to meet the needs of people. 

Sources: 

 http://www.simpleintranet.org/top-5-most-requested-intranet-features/
http://www.acip.gov.au/
http://www.comlaw.gov.au/Details/C2006A00158

Operate An Online Info System (Unit 4): Info Systems

Source and retrieve multiple types of information from an online system in response to multiple customer requests covering a range of products and services. 

List 4 online information systems used within you specific and/or organisation (tourism, hospitality or events). Explain the role and specific information obtained from the 4 online information systems used. 

- Internet 
The internet is a network working a global scale connecting to computers everywhere and is used as a information resource. It can also be used to download files, gaming, watch videos, listen to music and socialize. It can provide information for pretty much any subject that comes to mind from cars, books, latest trends, news to Youtube videos. 
 
- Intranet
 Intranet is an internal private computer network or connection of one or more computer networks, whose use and access is restricted to an organization and its employees or members (Buzzle, 2014).
The intranet is used to share resources and connect members effectively.
The University Of Newcastle has their own intranet set up for students to access files such as rubrics, homework and send in assignments. E.g. Blackboard.

- Computer Reservation System (CRS)
Any of several proprietary computer systems allowing real-time access to airline fares, schedules, and seating availability and offering the capability of booking reservations and generating tickets (Travel Industry Dictionary, 2013).
E.g. Providing information on tickets for those wanting to purchase.

- Global Distribution Systems

Basically, the same as CRS. It's a worldwide computerized reservation network for seating, hotel rooms, rental cars and anything related to travel. These are booked by travel agents, online booking systems and websites.




List 3 different products and services a customer may request with one transaction. 
- Exchange rate
- Climate
- Destination Information

They could also ask for: 
- Invoice
- Quotes
- Contract





Sources: 
http://www.buzzle.com/articles/intranet-vs-internet.html
 http://www.webopedia.com/TERM/I/Internet.html
http://www.travel-industry-dictionary.com/computerized-reservation-system.html

http://www.businessdictionary.com/definition/Global-Distribution-System-GDS.html

Access & Interpret Product Info (Unit 3): Commercial Constraints & Deadlines

Complete activities within commercial time constraints and deadlines determined by the customer or the organisation. 

Give an example of when you have completed a task or activity within a commercial time constraint in the work place.

Several times I've had to stick to a deadline for writing assignments for websites that I contribute to. Sometimes it will a month while other times it could be a week or a few days.

Access & Interpret Product Info (Unit 3): Terminologies & Abbreviations

Interpret industry terminology and common abbreviations for major product categories. 

List 5 common abbreviations used within your sector and/or organisation (Tourism, Hospitality or Events). 
- F & B (Food & Beverages)
- AV (Audio Visual) event production
- Q&A (Question and answer) time after a event
- VIP (Very Important Person)
- A & B ( Accommodation and Breakfast)


List 5 common industry terminologies used within your sector and/or organisation ( Tourism, Hospitality or Events) and explain their meaning.
- Count: The amount of people attending the event.
- Quote: The term describing stated price. For example, hall hire or catering hire.
- White Tie: Is known as a formal attire which expect for certain types of events. For men it's suits with white ties and evening dresses  for women.
-  Booking: Making an order or reservation for say ticket and accommodation etc.
- On-site catering: The event provides catered food for the guests.


Explain the use of the 24 hour clock within your sector (written or oral). 
The 24 hr clock is commonly used around the world, so using it makes everything less confusing when communicating.



Source:
http://www.confpeople.co.uk/glossary.html

Access & Interpret Product Info (Unit 3): Diverse Products

Interpret Information on diverse products to meet sales, operational and customer needs. 

Research 2 product offerings within your sector and/or organisational (Tourism, Hospitality and Events). Provide the sales and operational needs your customer may require.
Rigging

- Estimated value (quote)
- Safety precautions
- Training or information on rigging/drapes
- Event space and measurements
- Following guidelines
- Provided elements to hang
- Rigging plan
- Research and ideas
- Weight or load calculations


- Customer service support
- Hire


Pyrotechnics

- Safety precautions
- Following guidelines
- Hiring an expert staff
- Management to control the event
- Outdoor or indoor space
- The right equipment such as launchers
- Delivery
- Costing Information
- Forms and applications for fire usage
- Short Training courses
- Gaining approval
-Stage designing

  Demonstrate your knowledge of the Financial Services Reform Act (2001) (FSRA)
 It amended the Corporations Act 2001 and commenced on March 2002.
FSRA regime has three key elements: 
- product disclosure
- Licensing for financial markets and settlement of facilities.
- Licensing for financial services and conduct.
Practitioners who have a financial services business to provide financial services from 2004 must hold a Australian Financial Services License (AFSL).
Penalties are applied to those who don't follow this legislation and the court can order compensation. Files and information must be disclosed as required by the financial market rules and regulations. This includes the right for auditors to come check on activities and lodge a statement in regards to the business.


Source: 
 http://www.ambiencevenuestyling.com/products/
http://www.eventequipment.com.au/lighting/special-effect
 http://www.stagingconnections.com/drapes-and-rigging
 http://www.findlaw.com.au/articles/812/financial-services-reform-act-2001--the-insurance-.aspx
 http://www.comlaw.gov.au/Details/C2004A00891

Access & Interpret Product Info (Unit 3): Current Sources

Obtain current, relevant and accurate information on tourism, hospitality or event products by accessing a range in information sources and using different research methods. 

List 5 different sources where you can find current, relevant and accurate information on your specific industry sector and/or organisation (tourism, hospitality or events).

- Books
- Websites
- Event courses and seminars
- Personal Observation
- Work colleagues

Using these 5 sources, list 5 product offerings within your sector and/or organisation (tourism, hospitality or events). 
- Venue styling
- Audio visual
- Special Effects
- Stage design and construction
-Pyrotechnics
Pinterest link.

List 2 major categories within your sector and/or organisation (tourism, hospitality or events) and explain what product and/or service they provide. 
1. Sound
Product: AV equipment such as stereo, speakers, microphone, subwoofers and control panel.
Service:  It allows music, background sound or entertainment to be set up and used for the event.

2. Light
Product: Lighting-Fairy lights, coloured/neon lights, led or strobe lights and light emotion proton.

Service: This is used to brighten the venue or provide special effects. It can create a different feeling such as romance.


List 2 product features and 2 product benefits within your sector and/or organisation (tourism, hospitality or events).  
Venue Styling
Benefits: 
- Being able to converse with styling experts.
- Providing a personal touch.

Stage Design
Benefits:
- Meeting the needs of event.
- Can create a huge impact on presentation.

Source: 
http://www.eventequipment.com.au/lighting/special-effect
http://www.ted.com/participate/organize-a-local-tedx-event/tedx-organizer-guide/venue-spaces/design-the-experience

Use Business Tech (Unit 2): Access, retrieval & Storage

Provide examples of the following:
Via Youtube.com

- How to correctly identify and open files. 

- Legal and organisational policies, guidelines and requirements including back-up, virus protection, file naming and storage conventions. 

Back up files onto an external hard drive:


Virus Protection:


Change File names:


- How to locate data in a computer. 


- How to log-on a computer. 


- How to follow manufacturers guidelines for equipment use. 

Laptop Ergnomics:

 
- Follow OHS polices, procedures and programs. 

- How to save and close files on a computer. 


- How to store data appropriately in directories, sib-directories, CD ROM's, hard drives and back-up systems. 
Backing up data:

  

Directories:

  

- Understands basic technical terminology in relation to reading help files and manuals.

Use Business Tech (unit 2): Basic Maintenance

Provide 3 examples of routine maintenance procedures. 

 1. Sending in product reports to the companies to inform them of any faults that you may have.

 2. Inhouse cleaning
 3. Checking on equipment regularly

Provide 5 examples of how basic maintenance can enhance office equipment.

1. By identifying any faults you can prevent more issues and keep the equipment in-check.

2. Troubleshooting; you can keep up to date with any programs when you check for problems. (Sometimes technical problems occur when you ignore updates).

3. Keeping your office organised and clean to avoid any hazards or damage to equipment. This means enhancing the usage and your work space.

4. Checking power or electrical connects can help prevent further damage to wiring or worse, cause the electronic to stop working completely.

5. Up date your personal knowledge about the equipment and your skills. This will help make sure your equipment is being used appropriately and provide better quality.

Use Business Tech (Unit 2): Key Provisions & Ethical Principles

Provide 2 examples of key provisions of relevant legislation from any levels of government (state and federal) that may affect aspects of business operations in relation to assigned tasks.



Provide 3 examples of ethical principles that may affect aspects of business operations in relation to assigned tasks.

Sources:

http://www.deir.qld.gov.au/workplace/law/whslaws/legislation/index.htm#whsact

Access Information on Events (Unit 1): Emerging Technology And Sharing Information

Using current and emerging technology in the events industry, discuss and demonstrate how this technology can improve workplace practices. Provide 1 current example.

List 2 ways you can share information with your team members.

- Email
- Social Media (Facebook, Twitter)


Sources:

https://play.google.com/store/apps/details?id=com.amitech.allevents

Access Information on Events (Unit 1): Key Laws

Research the following key laws and ethical issues relevant to the events industry. 

- Environmental Protection
Environment Protection and Biodiversity Conservation Act 1999
 The Protection of Environment Operations Act (PEO Act) 1997
Australian Heritage Council Act 2003
 Illegal Waste Disposal Act 2013

 Issues: Noise, Waste management and damage to land.

- Local and community protection 
  Community Services (Complaints, Reviews and Monitoring) Act 1993 
 Copyright Act 1968

 Personal Property Securities Act 2009

 Issues:following conducts, getting approval, copyright, complaints and security.

- Consumer Protection
 Competition and Consumer Act 2010

National Consumer Credit Protection Act 2009

 

Corporations Act 2001

 Issues: Misleading information, refunds and taxation. 

- EEO Law
Fair Work Act 2009
Australian Human Rights Commission Act 1986
Convention Concerning Discrimination in Respect of Employment and Occupation
 Racial Discrimination Act 1975
 Age Discrimination Act 2004
 The Universal Declaration of Human Rights 1948

 Issues: Work hours, minimum wages, discrimination, harassment and not getting entitlements.


Provide 1 example of how you can apply these issues to an event for each above. 
1. Festivals > those involved would have to prevent any real harm to the area and contain the noise.
2. VIP events > Security would be needed to protect those attending and maintain a limited entry.
3. Major Exhibitions>that sell or provide goods for the general public.
4. Personal events (Wedding functions and birthdays) > Hired staff should be paid appropriately and treated equally. 

Provide 1 example of of how you can manage environmental and social sustainability when operating an event. 

By following environmental polices, we take into account things like water quality, air pollution, motor or music noise and contaminated land. By pre-planning a head of an event, we can assess our chosen locations and determine whether it is fit to hold the event. This may include on-site visits, a safety checklist (if needed) and even educating the team on how to be environmentally/socially sustainable.

Sources: 
www.comlaw.gov.au
http://www.events.nsw.gov.au/event-starter-guide/
http://www.environment.gov.au/topics/about-us/legislation
http://australia.gov.au/topics/australian-facts-and-figures/law-and-legislation

Access Information on Events (Unit 1): Quality Assurance

 Quality Assurance sets a bench mark for all employees and employers to follow.

 

List 3 quality assurance processes in relation to the events industry.

- Licenses/Certificates (RSA, RCA,supervisor)

- Codes Of Conduct (Confidentiality, following current legislation)

- Accreditation schemes

Access Information on Events (Unit 1): Enhancing The Quality Of Work

Using these 5 sources (above), demonstrate how this information can enhance the quality of work performed in the events industry. Provide 2 examples. 


1. Books/Magazines 
               - Keeping track of the latest trends, so you aware!
               - Interviews and feature stories on upcoming events and professionals in the industry.
               - Collecting useful resources and references.

Examples:

2. Internet (Websites/Blogs)
               - Staying updated 24/7 for the latest news.
               - Sharing opinions and getting advice via blogs.
               - Formal websites run by government organisations and well-known events groups can assist with information on legal and codes of conduct.

Examples: 

Event Management Blog

Event Birdie Blog

 

3. Event courses/seminars
               - These courses help guide you in the right direction for your events management  career.
               - Help you gain contacts who can assist with your work.
               - Make you aware and teach you new things about the industry. 

Examples: 

-  Australian Centre for Event Management (UTS) which offers courses, seminars, undergrad and postgrad programs. Providing the latest research on events and assisting with work experience.


-Bachelor of Business


4. Work Colleagues 
               - Assisting each other and giving advice.
               - Discussion.

Examples:

                 - Collaboration between colleagues to communicate ideas.
                 - Team meetings. 

5. Personal Observation 

                 - Research.

                 - Attending other events such as functions.

Examples: 

                - Surveys and taking notes. 

                - Photography and keeping records.

All these examples assist the quality of work when it comes to event management.

Access Information on Events (Unit 1): Stages Of Event Management

1. Concept: Preliminary planning & Event approval
The importance of this stage is for ideas to be discussed, set goals and come up with an overall vision for the event. Then you'll have to gain approval for the event to go ahead.

2. Venue scouting & budgeting
The importance of this stage is to be realistic about your economic situation and develop a budget that you can stick to. By knowing how much money you have to use, it can help build a price range for venues you can afford and the tools/products to execute your plan.

3. Program planning, talent selection & recruiting
 The importance of this stage is to lock-in some key speakers or performers as part of the entertainment for event. This can also help with attracting ticket sales.

4. Guest lists & data management
This leads to the RSVP process and gathering numbers for the sitting arrangements. This is important for the team to be organised such as making a schedule and beginning to order any products needed.

5. Promotion, publicity & printed collateral
 This stage that includes reaching out to audiences via printed posters, fliers, newspaper/TV advertisements and posting on social media. It's important that we promote our event to get positive attention and sell more tickets.

6. Event Execution
 This stage is important because you get the chance  ensure all your bases are covered and that prepare for any on-coming issues in the final days before the event.

7. Event Reconciliation
After you have executed all your goals and the event has passed. This includes debrief meeting, going over the budget and event results. It's important you communicate with your team leader, clients and members of the press.




Sources: 

http://www.kmelanie.com/p/the-7-stages-of-highly-effective-event.html

http://blog.eventish.com/2011/08/30/event-management-a-step-by-step-guide/

 http://www.stroke.org/site/DocServer/howtoplananevent.pdf?docID=2921

Access Information on Events (Unit 1): Sources of Information

Source current event industry information and use this in day-to-day activities to maximise effective performance.
 List 5 different sources of information where you can find current event industry information. Briefly discuss why you have selected those particular 5 sources.


1. Books/Magazines

Published sources of information such as books and magazines are useful for many reasons. Books may have more reliable information then say the internet and the resources has been checked before published. While magazines are always keeping up with the latest trends and usually covering the latest gossip related to events. Hence, why magazines/books are a physical resource they you can carry around while on the job and use for inspiration.

2. Internet (Websites/Blogs)

The internet can be access almost anywhere these days and there are some brilliant blogs just dedicated events management shared with the public by successful event businesses. There is also general websites that inform you of terms, ethics, laws and the latest industry trends. The internet is overall a great resource of information as it is constantly getting new details on the industry via the news, social media platforms, bloggers and from events management gurus themselves.

3. Event courses/seminars

Events courses and seminars are designed to cover the desired topics to help anyone interested in Events management. The courses explains to the students what it takes to work in the industry including being organised, creative, research and having great attention to detail. Therefore, events courses help individuals practically prepare for working in the industry and provide the information they need.

4. Work Colleagues

One of the great things about working in events management is the people and that includes your work colleagues. Think about it-those who have plenty of experience and knowledge of industry can share it. They can also assist with pointing out any flaws in your plan because criticism can help us improve.

5. Personal Observations

Sometimes the best resource is yourself. Take a step back and observe events you attend. Then take some pointers from what others have done. For example, how food is served, tickets distribution or table organisation.