Operate An Online Info System (Unit 4): Info Systems

Source and retrieve multiple types of information from an online system in response to multiple customer requests covering a range of products and services. 

List 4 online information systems used within you specific and/or organisation (tourism, hospitality or events). Explain the role and specific information obtained from the 4 online information systems used. 

- Internet 
The internet is a network working a global scale connecting to computers everywhere and is used as a information resource. It can also be used to download files, gaming, watch videos, listen to music and socialize. It can provide information for pretty much any subject that comes to mind from cars, books, latest trends, news to Youtube videos. 
 
- Intranet
 Intranet is an internal private computer network or connection of one or more computer networks, whose use and access is restricted to an organization and its employees or members (Buzzle, 2014).
The intranet is used to share resources and connect members effectively.
The University Of Newcastle has their own intranet set up for students to access files such as rubrics, homework and send in assignments. E.g. Blackboard.

- Computer Reservation System (CRS)
Any of several proprietary computer systems allowing real-time access to airline fares, schedules, and seating availability and offering the capability of booking reservations and generating tickets (Travel Industry Dictionary, 2013).
E.g. Providing information on tickets for those wanting to purchase.

- Global Distribution Systems

Basically, the same as CRS. It's a worldwide computerized reservation network for seating, hotel rooms, rental cars and anything related to travel. These are booked by travel agents, online booking systems and websites.




List 3 different products and services a customer may request with one transaction. 
- Exchange rate
- Climate
- Destination Information

They could also ask for: 
- Invoice
- Quotes
- Contract





Sources: 
http://www.buzzle.com/articles/intranet-vs-internet.html
 http://www.webopedia.com/TERM/I/Internet.html
http://www.travel-industry-dictionary.com/computerized-reservation-system.html

http://www.businessdictionary.com/definition/Global-Distribution-System-GDS.html

Use Business Technology (Unit 2): Appropriate Technology

Selection and application of appropriate equipment and software applications in relation to assigned tasks.

Provide evidence of how to use, appropriate technology, equipment and  software packages in relation to assigned tasks;
- Laptops and PC's
- Digital Camera's
- Printers and Photocopiers
- Emails
- Internet
- Word Processing
- Spreadsheets
- Data bases
- Accounting or Presentation packages


Evidence on my Scoop it! Account click here. 

Access Information on Events (Unit 1): Enhancing The Quality Of Work

Using these 5 sources (above), demonstrate how this information can enhance the quality of work performed in the events industry. Provide 2 examples. 


1. Books/Magazines 
               - Keeping track of the latest trends, so you aware!
               - Interviews and feature stories on upcoming events and professionals in the industry.
               - Collecting useful resources and references.

Examples:

2. Internet (Websites/Blogs)
               - Staying updated 24/7 for the latest news.
               - Sharing opinions and getting advice via blogs.
               - Formal websites run by government organisations and well-known events groups can assist with information on legal and codes of conduct.

Examples: 

Event Management Blog

Event Birdie Blog

 

3. Event courses/seminars
               - These courses help guide you in the right direction for your events management  career.
               - Help you gain contacts who can assist with your work.
               - Make you aware and teach you new things about the industry. 

Examples: 

-  Australian Centre for Event Management (UTS) which offers courses, seminars, undergrad and postgrad programs. Providing the latest research on events and assisting with work experience.


-Bachelor of Business


4. Work Colleagues 
               - Assisting each other and giving advice.
               - Discussion.

Examples:

                 - Collaboration between colleagues to communicate ideas.
                 - Team meetings. 

5. Personal Observation 

                 - Research.

                 - Attending other events such as functions.

Examples: 

                - Surveys and taking notes. 

                - Photography and keeping records.

All these examples assist the quality of work when it comes to event management.